Shipping & Returns

Shipping

FREE USPS SHIPPING within the USA on all orders of $100 and over!

All orders are processed and shipped in the order they are received. Shipping time may vary by the delivery service you have selected and the volume of orders that are placed each day. 

Retail orders are processed and shipped within 1 – 2 business days.

Wholesale orders  are processed and shipped within 3 – 5 business days.

FedEx and UPS Express mail will not ship to a PO address. A physical address must be provided for UPS Express and FedEx Express shipping option. 

We guarantee that when your package leaves our store it is properly sealed and in good condition. We cannot guarantee the state of your package once it leaves our possession.  If you have concerns regarding the delivery process, we do offer insurance for your package which can be found here. If you choose to insure your package, please file a claim with the courier service you selected in the event that your package arrives damaged.

International Shipping

Currently, we cannot ship to Mexico, Brazil, Argentina, Singapore, or Canada due to import restrictions applicable to e-cigarettes and e-liquids.  Due to continuous revisions of law, we cannot guarantee that this list is all-inclusive.  If you are uncertain of import laws in your country as pertains to e-liquid, please seek clarification from your government.

We adhere to the same standard of shipping practices (see "Shipping" section) when shipping internationally.  While we take care to ensure that your order leaves our care in good condition while adhering to any particular customs requirements, we cannot guarantee the condition, nor contents of your package if and/or when it is delivered to you.

Return Policy

We uphold only the highest standards for our e-liquid.  As such, we guarantee that every e-liquid you purchase from us is handmade as a fresh batch meeting our strict requirements.  To see more about our standards and what AEMSA certification means, see here.  If you are not satisfied with your purchase, please contact us at customerservice@jvapes.com or visit one of our locations.  When trying a new flavor, we encourage you to visit one of our locations to test flavors, or purchase a sample pack initially if ordering online.

Return Policy on Defective Merchandise

Defective merchandise may be returned within 30 days from receipt of your item. Contact Jvapes at customerservice@jvapes.com, or visit one of our locations to initiate the return process.  Please note that all Clearance items are not eligible for return or refund.

Once we receive the defective merchandise, we will replace the defective item with a new and working one. Should an item be inspected and deemed not defective, you will be contacted and the item will be returned to you. Should an item be inspected, deemed defective, and we are not able to replace the defective merchandise; we will issue a refund for the full purchase price of the defective merchandise. Shipping charges remain the responsibility of the buyer and are non-refundable.

Do not send packages back to the address you received them from, they will be refused.  Do not send any item without contacting customerservice@jvapes.com or visiting your nearest Jvapes Lounge first.  Returns must be accepted at the post office within 2 weeks after our Customer Service department has been contacted or your return will be canceled.  The buyer is responsible for all return postage on authorized returns as well as refused or rejected returns.